Cancellation & Refund

Cancelling your ride

• Free cancellation up to 6 hours before your scheduled pickup.
• Cancellations within 6 hours of pickup may attract a nominal fee to cover driver allocation.
• To cancel, call or WhatsApp us with your booking reference.

No-show

If the traveller is unreachable for 30 minutes after the scheduled pickup time, the booking may be treated as a no-show and a cancellation fee may apply.

Refunds

Since payment is currently collected after the trip, refunds rarely apply. If you have paid any amount in advance through a special arrangement, eligible refunds are processed to the original payment method within 5–7 working days after cancellation is confirmed.

Cancellations by CabRideNow

In the rare event we cannot fulfil a confirmed booking, we will inform you as early as possible, offer an alternative vehicle or time, and refund any advance paid in full.